Once the order is generated, Jeallis will send you an order confirmation email. This shows that we have received the order and payment. We will immediately confirm the product test with the warehouse management staff and prepare for shipment (the product can be shipped as soon as there is sufficient inventory). In rare rare cases, if the inventory is insufficient or unavailable and the product is defective, we will contact you immediately to inform the situation, and according to your own wishes, decide whether to continue to wait for the product to be put on the shelf or to refund, we Personal choice will be fully respected.
Under normal circumstances, the order will be submitted within 1-3 working days for arranging delivery. If the product shows a pre-order in your country/region, your order will be pre-ordered. Pre-orders will be shipped within 1-2 weeks after the order is placed.
All orders within the region will receive free delivery service. Orders are generally issued by the designated cooperative logistics company by default. If other logistics companies are required, additional transportation fees will be charged.
After receiving the order confirmation, if the customer does not give a detailed explanation, it is generally assumed that the logistics company that Jeallis cooperates will deliver the goods. If the customer has any order information that needs to be modified, such as shipping address or order cancellation, Jeallis will fully cooperate with the customer to modify and obtain a full refund.
order tracking
Once the order is confirmed, we will ship to the customer's designated address within a fixed preparation time. You can check the package delivery status, carrier information, logistics tracking code and update real-time logistics and transportation dynamics on the account order details page. In order to prevent the package from being received after delivery, please ensure that your mailbox and phone are available, and care about the shipping status of your order within a cycle, so as to ensure that you will not miss any package information and have a pleasant shopping experience.
If you do not receive the tracking code and confirmation tracking information in the email, please contact us through our designated email info@jeallis.com. We will reply and help you within 12 hours at any time. Please always pay attention to your package transportation. If you don't understand anything, you can get in touch with us at any time, and we will feedback the latest logistics trends to you at any time.
Incorrect order information
After the order is generated, you can modify the order delivery address or change other information of the order at any time before the package is sent out. We will try to confirm and negotiate with the logistics company to change the order information.
Please understand that if the package has been sent from our warehouse and is already in transit, it may not be able to be modified successfully, or it will increase time and cost.
Always be sure to triple check your order details and notify our customer service team at info@jeallis.com as soon as you realise something is incorrect.
**Jeallis will not be liable for orders missing due to incorrect or incomplete address details.
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Shipping time
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Shipping times vary as we do ship worldwide from different fulfillment centers based on your location. Please find some approximate shipping times below for orders sent with regular shipping:
US: 3 ~ 10 business days
UK / Hungary / Romania / Slovenia / Sweden / Austria / Denmark / Greece: 6 ~ 10 business days
France / Germany / Canada / Italy / Spain / Netherlands / Belgium / Czech Republic / Estonia / Finland / Latvia / Lithuania / Portugal / Slovakia / Norway: 7~12 business days
Poland / Luxembourg / Ireland / Bulgaria / Croatia: 8~15 business days
For Products not currently in stock, the delivery time may be up to 20 business days.
We do not ship on certain public holidays.
If you need to know about detailed delivery time of shipping to specific country or area, kindly contact us at info@jeallis.com
Once all goods (very few) have tariffs or need to be cleared, the customer will bear the customs fees and assist the customs clearance. We can provide technical support and the customer needs to pay import taxes.
Your order appears to have been delivered, but you did not receive it
If your waybill number shows that it has been delivered on the transportation company’s website, but you don’t, please do the following:
Check if there are other family members signing for receipt in your home, and ask if it was signed by your family members.
If the package is not found, please call the transportation company as soon as possible to report the loss of the package, provide the order certificate and the tracking code of the logistics carrier, and confirm that the package is missing, so that the package can be investigated as soon as possible.
Please contact us as soon as possible (info@jeallis.com)
If you don’t get a response when you call the transportation company, you can directly apply for compensation, and you can call directly to make a claim.
Jeallis does not assume any responsibility for stolen goods or customers who have not signed for a long time, and the courier has not received the sign for a long time, because please pay attention to the delivery time and sign for it in time. If the package is lost, please contact us as soon as possible. We will carry out an investigation. It will take at least 30 days to conduct the investigation and verify with the transportation company to provide proof of information to the transportation company for investigation. So after providing the tracking number, please pay attention to the latest developments in logistics in your spare time to ensure that you can receive your parcel smoothly.
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Shipping disclaimer
In the long-term transportation, it is inevitable that uncontrollable circumstances will cause the transportation to be unable to be delivered in time. Severe weather conditions, catastrophic events, and the impact of the current new crown virus may cause unexpected delays in packages. I hope that you can understand the helplessness caused by these uncontrollable factors. We will also get in touch with you at any time and let us know the details. Condition. Some carriers may not communicate with you on the phone, and will directly deliver to your door or in your mailbox. If the delivery is not signed, it may be placed at the local post office, and you need to call to confirm or go directly to collect it. All services and advice will hope that you can get a pleasant customer experience and product experience. Hope to get your support.