Terms of Service

OVERVIEW

This website is operated by Jeallis. Throughout the site, the terms “we”, “us” and “our” refer to Jeallis. Jeallis offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

SECTION 1 - ONLINE STORE TERMS

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services.

SECTION 2 - GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time.

You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the

Service or any contact on the website through which the service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

If a shipment's tracking says it has been delivered to the address the customer provided us, we will not issue any refund in the event the customer informs us that they haven't received their parcel. We will always send tracking information as proof.

SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

SECTION 5 - PRODUCTS OR SERVICES (if applicable)
Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.
We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the email and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

SECTION 7 - OPTIONAL TOOLS
We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.
You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.

SECTION 8 - THIRD-PARTY LINKS
Certain content, products and services available via our Service may include materials from third-parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

SECTION 9 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false email address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

SECTION 10 - PERSONAL INFORMATION
Your submission of personal information through the store is governed by our Privacy Policy. To view our Privacy Policy.

SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

SECTION 12 - PROHIBITED USES
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.
You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall Jeallis, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

SECTION 14 - INDEMNIFICATION
You agree to indemnify, defend and hold harmless Jeallis and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

SECTION 15 - SEVERABILITY
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

SECTION 16 - TERMINATION
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

SECTION 17 - ENTIRE AGREEMENT
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

SECTION 18 - GOVERNING LAW
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Chinese.

SECTION 19 - CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

SECTION 20 - TERMS OF SALE

Please read these Terms of Sale carefully before ordering Products online on our website and check that the details of your order are complete and accurate before submitting your order.

Any mistakes or issues can be reported to us at info@jeallis.com.

MEANS OF DISTANCE COMMUNICATION

Please do not hesitate to contact us at info@jeallis.com for any purchase-related reason or any other reason, including because you wish to lodge a complaint.

If we have to contact you or give you notice in writing, we will do so by e-mail or by post to the address you provide to us in your order.

APPLICABILITY, ACCESS AND UPDATES TO THESE TERMS OF SALE

These Terms of Sale are available to you at the following link: https://www.jeallis.com/pages/terms-of-service .

Please note that before placing an order and making a payment you will be asked to agree to these Terms of Sale.

These Terms of Sale represent a legally binding agreement between you and Jeallis which you enter into when you place an order and make a payment for a good that is being sold on the website (hereinafter: “Product”).

If you refuse to accept these Terms of Sale, you will not be able to order any Products from our website or make any payments related thereto.

We may revise these Terms of Sale at any time by amending this page. Please review this page from time to time to take notice of any changes we have made, as the Terms of Sale posted on the website at the time you place your order will govern that particular purchase on the website and shall be binding on you.

In case of any discrepancy or inconsistency between these Terms of Sale and any other information you may find on the website (including, but not limited to any information on our official support page: https://www.jeallis.com ), the terms and conditions set out in these Terms of Sale shall prevail.

We may also update other parts of our website from time to time and may change its contents at any time. We also reserve the right to restrict access to parts of our website or indeed the whole website, at our discretion.

PLACING AND MODIFYING ORDERS ON THE WEBSITE

Eligibility to place orders

To place an order on the website, you represent and warrant to Jeallis, that you are:

- a natural person (hereinafter: “Consumer”), and

- that you are at least 16 years of age (or have reached the appropriate age with regards to your country-specific legislation) and thereby have the capacity to enter into the distance contract with Jeallis under these Terms of Sale.

If either condition is not met, we reserve the right to restrict sales to you.

How to place an order

By visiting our website and enabling functional cookies, the available Products we have on sale shall be displayed to you.

You can scroll through the website and click on Product images to get more information on each Product.

You can add the desired amount of each Product into your cart by selecting a bundle or discount option and clicking the “Add to cart” button in order to proceed to the check-out page.

On the check-out page you are required to enter your delivery information and choose the desired payment method.

You also get a chance to review all of the Products in your cart as well as their prices, the cost of shipping, the amount you are missing for free shipping, see the total price that you shall be required to pay us and have the option to add more Products or offers to your cart.

You can then place the order by pressing the “Place order” button.

Our acceptance of the order takes place when the Products are shipped to you, whereby we will send you an email confirming that your Products have been shipped (hereinafter: “Order Confirmation”).

At this point you enter into a distance contract with Jeallis under these Terms of Sale (hereinafter: the “Contract”), whereby you may want to print or download a copy of these Terms of Sale and the relevant Order Confirmation for future reference.

If we are unable to supply a Product to you, we will inform you of this in writing and we will not confirm and process the order.

Failed delivery of your Order Confirmation

If you have not received an Order Confirmation email from us and a considerable amount of time (i.e. longer than 45 minutes) have passed since your placed your order, please try:

- checking your junk mail / promotions mail tab as your email software may be marking our emails as junk mail. To stop this from happening, please add info@jeallis.com to your contacts / email address book); or

- contacting us at info@jeallis.com and describing the situation to our support staff.

How to correct an error in an unplaced order

The website will guide you through the steps you need to take to place an order and make a payment to us.

Should you desire to correct an error with regards to the contents of your cart, you can always remove a particular Product from the cart by reducing its amount to 0 or by pressing the “-“ button next to the relevant field.

You can also change any data you have entered in the check-out page or return to the previous part of the check-out process by pressing the “Back” button of your web-browser or by clicking on the company logo or menu in the upper part of the website.

How to correct an error in an order you have already placed

You may modify any order provided it has not yet been shipped for delivery. We begin processing orders placed on our website almost immediately.

Should you recognize an error in an order you have already placed, you should contact us at info@jeallis.com as soon as possible. If the order hasn’t left our warehouse yet we may still help modify your order.

If the order has left our warehouse, we could not guarantee the modifying can be successful.

If you wish to cancel your order, please see the Cancelling your order prior to delivery section of these Terms of Sale.

Our right to reject your order or cancel the Contract

Despite our constant efforts to ensure that accurate quantities of all offered Products are listed on the website, our fulfilment of all orders on the website is subject to Product availability and stock. We also reserve the right to cancel a Contract by written notice to you in the following situations, without being liable for any damage or costs other than repayment of any amount received from you in relation to the Contract we cancelled:

you are under 16, or under an older age if an older age is permitted under applicable law to enter into an agreement with Jeallis;
there was an obvious error in the price displayed on the website; or
we could not guarantee delivery to the address that you provided;
your billing information is not correct or not verifiable;
the Product is not available / in stock;
your order is flagged up by our security systems as an unusual order or an order susceptible to fraud;
due to an Event outside our control (see below).

PAYMENT

Payment methods

You can find the payment methods that are available to you on the check-out page, whereby Jeallis offers the following payment methods:

- credit cards (as listed on the check-out page),

- PayPal

We do not accept any methods of payment other than those explicitly listed above and available to you on the check-out page and we may not be held liable for any loss of payment or any other damages that may result from payments that are not made through the available methods and through the subsequent payment related input fields.

Payment processing

The time at which you'll be charged for your order will depend on the payment method you selected at checkout. Payments can only be processed if the billing information can be verified.

If you pay by credit / debit card, we shall try to deduct the amount due from your account as soon as you submit your order.

In the event that no payment has been received by us at the time you place the order, no Order Confirmation shall be generated and sent to your email and your order shall be deemed as cancelled.

Please note, that we retain full legal title in any and all Products until we have received full payment.

PRICES AND CURRENCY

All Products prices on the website are generally quoted in the United States Dollar (USD) currency.

Please note that changing the country of delivery may have an influence on the price due to a change in currency or due to country specific pricing.

Costs of delivery

The cost of shipping the Products to your location (hereinafter: the “Costs of delivery”) are applied per order and are displayed on the check-out page and on the invoice. The Costs of delivery depend on the country where your order is being delivered to.

If your cart meets or exceeds the free delivery (also “free shipping”) threshold that is displayed and updated in real time on the check-out page, you will not be charged for the standard delivery of the Products in your order, whereby free shipping is offered for all orders, where the sum of the prices of the Products contained in the order meets or exceeds the amount listed on check-out page.

Other conditions may also qualify you for obtaining free delivery of your Products, if they are expressly stated on the check-out page at the time of your order being placed.

Your total price

The total price is specified on the check-out page and includes the Costs of delivery. It is also recorded in the Order Confirmation, which we recommend you print or download for future reference. If paying by credit card, the total amount for your entire order will be reflected on your statement in your local currency.

If your local currency is different from the currency in which the prices are quoted, your bank will apply the exchange rate applicable per the date of purchase. Your bank may apply a different exchange rate, which is beyond our control.

PRICE CHANGES

The prices of the Products will be as displayed on the website. Prices may change from time to time, but changes will not affect any order for which you received our Order Confirmation.

DELIVERY

Delivering Products that are in stock to the United States, the United Kingdom, Canada, German, France usually takes 3 to 15 business days, while delivering to other countries or areas will take 10 to 20 business days.

For Products not currently in stock, the delivery time may be up to 30 business days.

We do not ship on certain public holidays.

If you need to know about detailed delivery time of shipping to specific country or area, kindly contact us at info@jeallis.com

Delivery of an order shall be completed when we deliver the Products to the address you gave us.

Our carrier may contact you to arrange deliveries, confirm delivery details and rearrange deliveries (where applicable) from time to time.

Products are shipped to you based on the information which you provide to us and you are responsible for the accuracy of such information. If any regulations are breached (including but not exclusively export/import regulations) due to inaccurate information provided by you then you are responsible for such breach.

Please note: these time frames are given for normal (i.e. non-pandemic) circumstances, whereby depending on your location and applicable regulations, there might be slight delays on top of regular delivery times should Events outside our control (i.e. Covid-19 lockdowns) occur.

Tracking number

After your order has been dispatched, you shall receive a message from us containing your delivery tracking number. This number will allow you to track the delivery of your Products (where such service is made available).

Failed delivery

If no one is available at your address to take delivery, the carrier may leave a delivery attempt notice to advise that the order has been returned to their local depot. If this occurs, please contact the carrier at the number listed on the delivery attempt notice.

You may try reviewing the location of your order through the supplied tracking number or reviewing your email inbox for any delivery status messages from our carrier.

If you have further issues, please contact us at info@jeallis.com.

RETURNS & CANCELLATIONS

Cancelling your order prior to delivery

You may cancel any order free of charge and without giving us any reason, provided it has not yet been shipped. We begin processing orders placed at our online store almost immediately.

If you wish to cancel your order, please contact us at info@jeallis.com as soon as possible. If the order hasn’t left our warehouse yet we may still cancel your order.

If cancelation of the order can be done by us at our warehouse (i.e. the order has not yet been handed to our carrier for delivery), we shall cancel the order and send you notification via email, whereby the cancellation will be free of charge and we shall return any payments you may have already paid us regarding the cancelled order.

If cancellation is not possible, the Products will be delivered to you and may be returned in accordance with the procedure set out below.

RETURNING DEFECTIVE PRODUCTS

Defective Products

In addition to what your country-specific legislation prescribes, the delivered Products may be considered as lacking in conformity with regards to your order or otherwise (hereinafter: “Defective”), if you were delivered damaged Products or incorrect Products, if the Products are not fit for the purpose that they were supplied for (as well as any specific purpose you made known to us and thereby guaranteed by us prior to the sale), or if the Products are not as any models or samples shown to you at the time of purchase (i.e. not matching the description given to you).

Defective Products may be returned after you have received them as set out below.

Return request and stated remedy claim

If you would like to return a Defective Product, please reach out to us at info@jeallis.com and describe the issue at hand, as well as state what your desired remedy is, whereby you may require that we (may freely choose a remedy regardless of the following order):

remedy (i.e. fix) the defect,
return part of the amount paid in proportion to the defect,
replaces the Defective Products with new Products.

Should you wish to return a Defective Product, you should send us the above mentioned return request and stated remedy claim no later than 14 days after discovering such Defect.

If the Defect has been successfully remedied and if the remedy includes the Buyers receipt of a fixed or new Product, the above mentioned period of our Defect liability is fully renewed in the favour of the Buyer and shall be deemed as starting from the moment the Buyer received the remedied goods.

Please note that as of the time of drafting these Terms of Sale our Products do not have spare parts and we do not therefore provide spare parts to our customers.

When receiving your return request, we may also ask you to provide us with additional information (i.e. provide images of the faulty item) or proof of purchase (i.e. your Order Confirmation number, invoice number, etc.) prior to complying to or rejecting your request.

In situations where we shall not dispute the existence of the Defect, we shall notify you that we agree with the existence of the Defect in writing and shall carry out your requested remedy as soon as possible, whereby we might notify you that you are required to return the Defective Product to us and that we shall not (or are unable to) carry out the remedy prior to receiving the Product (i.e. we may refuse to offer you the refund before the Defective Product is received by us).

Should this be the case, please refer to the How to return Defective Products section of these Terms of Sale.

In situations where we shall dispute the existence of the Defect (and your requested remedy), we shall also reply to you in writing with our justification for doing so, whereby, regardless of whether we agree with the existence of the Defect or not, our written communication to you regarding the matter shall be sent no later than within 8 days from receiving your return request.

All accepted refunds shall include the full amount you paid for the Defective Product (i.e. the price of the Product including any and all taxes as well as the Costs of delivery) from the applicable Order Confirmation, whereby we shall also refund you the shipping costs you might have incurred due to our request, that the Defective Product be sent back to us.

You will be refunded by us to the credit/debit card or other payment method provided by you when the order was originally placed, or as specified by you in your refund request. The refund will be processed as soon as practicable but within 8 working days of the Defective Product arriving to us.

We do not accept packages sent with Collect on Delivery (COD).

How to return Defective Products

When seeking a refund, please see section RETURNING DEFECTIVE PRODUCTS of the Terms of Sale and contact us at info@jeallis.com prior to sending us any Products.

When notifying you regarding our approval of your refund request and remedy claim, we shall specify, if we require that you return the Defective Product to us and we may refuse to offer you the refund before the Defective Product is received by us.

When this is the case, you should seal the Defective Product in a normal parcel and send it by ordinary post to our address at:

Jeallis

Address:5650 Grace PL,COMMERCE,CA,USA

Zip: 90022

We shall notify you immediately upon our receipt of the Defective Product and carry out your chosen remedy. If you require us to refund you in full, we shall transfer you the full amount you paid for the Defective Product (i.e. the price of the Product including any and all taxes as well as the Costs of delivery) from the applicable Order Confirmation.

We do not accept packages sent with Collect on Delivery (COD).

YOUR RIGHT OF REFUND

Without having to state any reason whatsoever, you may exercise your right of refund and return the Product to us in exchange for a full refund.

You may do this by sending us an email (or letter / fax message) containing your clear and unequivocall intent regarding the refund within 30 calendar days from the day the Product had been delivered to you or to a third party (as indicated by you and referring to the carrier), whereby if you have ordered multiple Products which formed one order but arrived in separate parts, within 30 calendar days after the last Product from that order had been delivered.

It is sufficient that you send such refund notification to us before the stated return period ends.

Should you choose to return, you are required to return the applicable Products without undue delay to us no later than within 30 calendar days from the day on which you have communicated to us that you invoke your right of return.

We also have a statutory right to refuse your right of return for Products that have been made to your specification, or which have been personalised, or which have been unsealed, or which by reason of their nature cannot be returned or are liable to deteriorate or expire rapidly, or where sealed Products have been supplied which are not suitable for return due to health protection or hygiene reasons, if they become unsealed after delivery.

Please make sure that the Products you wish to return are not missing any parts (e.g. both items of a pair must be returned) and that they have not been used in any way other than what is reasonably necessary to decide their properties and if you want to keep them.

If you do not comply with the foregoing and the value of the Products you wish to return has diminished as a consequence of your unnecessary use, we can hold you liable for such diminished value by lowering the refund amount or, in extreme cases, rejecting your right of refund entirely.

We shall reimburse to you all payments received in connection with the Products you are refunding from, including the Costs of delivery (with the exception of any supplementary costs resulting from your choice of delivery other than the least expensive type of standard delivery offered by us) without undue delay and in any event no later than 10 calendar days from the day on which we are informed about your decision to exercise your right of refund. We may however choose to withhold the reimbursement until we have received the Products back or until you have supplied evidence of having sent back the Products.

You should seal the completely new, unused, and undamaged Product in a normal parcel and send it by ordinary post to our address at:

Jeallis

Address:5650 Grace PL,COMMERCE,CA,USA

Zip: 90022

All the refunds shall include the full amount you paid for the Product including any and all taxes as well as the Costs of delivery (with the exception of any supplementary costs resulting from your choice of delivery other than the least expensive type of standard delivery offered by us) from the applicable Order Confirmation, whereby we shall not refund you the shipping costs you might have incurred when returning the Product back to us.

You will be refunded by us to the credit/debit card or other payment method provided by you when the order was originally placed.

The refund will be processed as without undue delay and in any event no later than 14 calendar days from the day on which we are informed about your decision to exercise your right of refund.

We may however choose to withhold the reimbursement until we have received the Products back or until you have supplied evidence of having sent back the Products.

We do not accept packages sent with Collect on Delivery (COD).

EVENTS OUTSIDE OUR CONTROL

An Event Outside Our Control means any act or event beyond our reasonable control, including without limitation strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic, pandemic or other natural disaster, or failure of public or private telecommunications networks (including without limitation power failures, mobile network failures and Internet disturbances). This would also include suspension of our services and/or the website resulting from maintenance and upgrades to our systems or the systems of any party used to provide our services and/or the website, outages on any internet network or in the case of mobile networks where you are not in an area of mobile coverage.

If an Event Outside Our Control takes place that affects the performance of our obligations under these Terms of Sale, we will contact you as soon as reasonably possible to notify you and our obligations under these Terms of Sale will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control.

Where the Event Outside Our Control affects our delivery of a Product to you, we will arrange a new delivery date with you after the Event Outside Our Control is over. You may cancel the distance contract if an Event Outside Our Control takes place and you no longer wish that we provide the Products, whereby the procedure for refund from the contract should be used mutatis mutandis.

GENERAL TERMS

We reserve all rights, title and interests in our and our affiliates' intellectual property rights including without limitation, any patents, trademarks, service marks, copyright, database rights, design rights, know-how, confidential information and any other similar protected rights in any country.

Breaching these Terms of Sale in a material and damaging way may make us take such action as we deem appropriate to deal with the breach, including suspending your access to the website, prohibiting you from accessing our other sites, blocking computers using your IP address from accessing the website, contacting your internet service provider to request that they block your access to our website and/or bringing court proceedings against you.

Where necessary we will report any breach of these Terms of Sale to the relevant law enforcement authorities and we will cooperate with those authorities by disclosing your identity and/or your personal information to them.

Each of the paragraphs of these Terms of Sale operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.

If we fail to insist that you perform any of your obligations under these Terms of Sale, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations.

Jeallis does not manage and is not responsible for the information provided to it by third parties and that is accessible to the visitor through the website.

PERMITTED USE

This website may not be used for any purposes other than for the following private and non-commercial purposes: (i) viewing the website; (ii) interacting with the buttons, contact forms and other aspects of the website in order to carry out a purchase, (iii) sharing and posting a link to the website.

The use of automated systems or software to extract data from the website for commercial purposes (“screen scraping”) is strictly prohibited.

COMPLAINTS AND DISPUTES

Jeallis has put in place an effective customer support system for resolving complaints, whereby any complaint may be sent to us via e-mail at info@jeallis.com.

We shall confirm that the we have received your complaint in five working day and shall strive to resolve any dispute under mutually agreed terms.

SECTION 21 - CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at info@jeallis.com.

Item added to your cart

Terms of Service

OVERVIEW

Country/region

Language

Terms of Service

OVERVIEW

Subscribe to our emails